Shipping & Delivery

At GoGembira we strive to provide our customers with good products. To ensure that your order with possibly fresh or frozen products arrives at you, we work with careful shipping and delivery procedures.

It is important to emphasize that it is the customer's responsibility to accept the package on the agreed delivery date and time. Because the products contain fresh or frozen products, it is essential that they are cooled immediately after delivery to maintain quality and freshness.

Once your order has been shipped, you will receive a shipping confirmation with all relevant tracking information so you can track your parcel. We recommend that you are available at the specified delivery address at the time of delivery. If you are unable to be present, please ensure that someone else is there to accept the parcel on your behalf.

In the event that no one is present to receive the parcel, this may affect the freshness and quality of the products. We are not responsible for lost, damaged or spoiled products due to negligence in receiving the order.

If you have specific instructions regarding the delivery of your package, such as a safe place to leave it, you can indicate these in the comments field during the ordering process.

We do our utmost to deliver your order to you on time and in optimum condition. If you have any questions about our shipping and delivery procedures, please do not hesitate to contact us. We are here to help you.